rabbit-obsidian/Clippings/企业价值观与团队文化 - 酒店研发部 - Confluence.md

title	source	author	published	created	description	tags
企业价值观与团队文化 - 酒店研发部 - Confluence	http://conf.ctripcorp.com/pages/viewpage.action?pageId=3212049279			2024-12-31		clippings

2 企业价值观

2.1 华为

ref：https://zhuanlan.zhihu.com/p/593044934

四句话

条目	解释	批注
以客户为中心	它可以确定奋斗的方向 【目标、标准、实践】	为啥让人玩儿命干
以奋斗者为本	它可以提供活力的源泉 【资格、激励】	怎么让人玩儿命干
长期艰苦奋斗	这对对人修身的一个过程 【职责、汰换】	让人一直玩儿命干
坚持自我批判	在批判中能够得到修心 【自省】	不仅玩儿命干，还要反思怪
		我（公司）要求人是啥样的，而且必须是啥样的

2.2 携程

程里八句

2.2.1 价值观

!

2.2.2 领导力

!

Customer Obsession - 客户至上	> Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Leader 从客户角度出发开展工作。以积极地工作赢得客户的信任。竞争对手固然需要关注，但更需要关注客户。	客户痴迷，感同身受，拒绝山寨 外部性 谁是我们的客户？
Ownership - 主人翁	> Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that's not my job." Leader 就是项目所有者。他们需要长远考虑，不会为了短期结果而牺牲长期价值。他们代表整个公司行事，而不仅仅是他们自己的团队。他们从不说“那不是我的工作”。	主体性 外延性 “是xxx的锅” “是yyy慢了”
Invent and Simplify - 创新与简化	> Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here." As we do new things, we accept that we may be misunderstood for long periods of time. Leader 应当要求团队积极创新，并追求简化。他们思维开放，从各个方面寻找新的思路，不能有【不应该是我们这里创新】想法。当我们开拓新的事物时，接受【可能会被误解很长一段时间的】风险。	博观约取、厚积薄发 舍我其谁、敢为人先
Are Right, A Lot - 一直正确的处事方式	> Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. Leader 需要保持正确的处事方式。他们有很强的商业判断力和良好的直觉。他们寻求不同的观点，并努力推翻自己的信念。	朝乾夕惕 阿赖耶识
Learn and Be Curious - 保持学习和探索心态	> Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them. Leader 需要一直保持学习的状态，他们总是寻求提高自己。他们对新的可能性充满好奇并采取行动探索它们。	山高路远、上下求索
Hire and Develop the Best - 培养最优秀的人才	> Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice. Leader 通过每次的招聘和提拔，提高绩效标准。他们需要辨识接触的人才，并愿意在公司内部按需要调动他们。Leader 积极培养 Leader 并认真对待他们在指导他人方面的作用。我们从员工的角度出发，积极探索职业发展的方向。	选贤任能、因材施教 “bar raiser”
Insist on the Highest Standards - 坚持最高标准	> Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed. Leader 保持【无条件】的高标准-“许多人可能认为这些标准高得不合理”。Leader 不断提高标准并推动他们的团队提供高质量的产品、服务和流程。Leader 确保缺陷不会影响到生产线，并且问题需要得到及时修复。	求全责备、改过自新
Think Big - 放大格局	> Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers. 狭窄的思维空间是一种自我满足。Leader 制定 & 传达一个大胆的方向，以获得积极的结果。他们以不同的方式思考并四处寻找服务客户的方法。	高屋建瓴 海阔凭鱼跃，天高任鸟飞 预则立，不预则废
Bias for Action - 敢于行动	> Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. 商业中速度很重要。许多决定和行动是可逆的，不需要深入研究。我们重视经过计算的风险承担。	知行合一 纸上得来终觉浅，绝知此事要躬行
Frugality - 节俭	> Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense. 提倡以有限资源获得更多成果。有限资源往往促进更多的发明创造。增加员工人数、预算规模或固定费用没有额外加分。	静以修身，俭以养德 “谨慎扩张、膨胀的反噬、效能的边界”
Earn Trust - 赢得信任	> Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best. Leader 应当认真倾听，坦诚交谈，尊重他人。即使会尴尬，Leader 也要学会大声自我批评。Leader 不自我满足，与最好的人/团队进行比较。	见贤思齐（见不贤而内自省） 礼贤下士
Dive Deep - 深入到工作细节	> Leaders operate at all levels, stay connected to the details, audit frequently, and are sceptical when metrics and anecdote differ. No task is beneath them. Leader 的工作覆盖各个层面，始终与细节保持联系，经常审计，并且在衡量标准和轶事不同时持怀疑态度。不存在【非我本职工作】。	千里之行，始于足下 一屋不扫 “魔鬼总在细节里”
Have Backbone; Disagree and Commit - 要有主见；要有反对和承诺的勇气	> Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly. 对于有异议的决定，即使会令人不舒服，Leader 有义务【恭敬地】提出反对意见。Leader 需要有信念。Leader 不会因为【服众】而做出妥协，一旦作出决定，他们就会全身心投入。	脊梁、坚守、承认 “此之谓大丈夫” “最不错的决定”
Deliver Results - 交付结果	> Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle. Leader 专注于关键资源投入，并保质，准时交付结果。尽管遇到挫折，他们还是挺身而出，永不妥协。	不死不休 半途而废 乌蒙磅礴走泥丸
Strive to be Earth’s Best Employer - 努力成为全球最好的雇主	> Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere. Leader 要每天努力创造一个更安全、更高效、更多样化和更公正的工作环境。他们以同理心为主导，在工作中获得乐趣，并让其他人更容易在工作中获得乐趣。Leader 自问：我的同事在成长吗？他们有权力吗？他们准备好迎接下一个阶段了吗？无论是在亚马逊还是其他地方，Leader 对员工的个人成功有着期望和承诺	以人为本 成就他人 权责对等 独乐乐，与人乐乐，孰乐
Success and Scale Bring Broad Responsibility - 能力越强，责任越大	> We started in a garage, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them. 我们已经从当初的车库走了出来，变得很大，并且影响着世界，但我们远非完美。我们的一举一动都会引人注目，所以必须谦虚谨慎。周围环境促使我们每天都要变得更好。我们每天都要为我们的客户、我们的员工、我们的合作伙伴和整个世界作出努力。每一天的结束，都要为明天的发展作出努力。Leader 要以少的消耗，创造更大的价值。	合作共赢 以邻为壑 内卷化 只切蛋糕，不做蛋糕
		everybody is leader, everybody is manager! it is an awesome tool pack, take it!

2.3.2 案例

共振  对冲

A	B	？
Ownership - 主人翁	Deliver Results - 交付结果
Customer Obsession - 客户至上	Frugality - 节俭
Earn Trust - 赢得信任	Have Backbone; Disagree and Commit - 要有主见；要有反对和承诺的勇气
Dive Deep - 深入到工作细节	Insist on the Highest Standards - 坚持最高标准
Invent and Simplify - 创新与简化	Insist on the Highest Standards - 坚持最高标准
Learn and Be Curious - 保持学习和探索心态	Hire and Develop the Best - 培养最优秀的人才
Are Right, A Lot - 一直正确的处事方式	Have Backbone; Disagree and Commit - 要有主见；要有反对和承诺的勇气
Think Big - 放大格局	Customer Obsession - 客户至上
Think Big - 放大格局	Bias for Action - 敢于行动
Deliver Results - 交付结果	Earn Trust - 赢得信任	共振
Learn and Be Curious - 保持学习和探索心态	Earn Trust - 赢得信任
Frugality - 节俭	Insist on the Highest Standards - 坚持最高标准
Hire and Develop the Best - 培养最优秀的人才	Insist on the Highest Standards - 坚持最高标准
Dive Deep - 深入到工作细节	Deliver Results - 交付结果
Ownership - 主人翁	Are Right, A Lot - 一直正确的处事方式
Success and Scale Bring Broad Responsibility - 能力越强，责任越大	Think Big - 放大格局
Deliver Results - 交付结果	Customer Obsession - 客户至上
Invent and Simplify - 创新与简化	Have Backbone; Disagree and Commit - 要有主见；要有反对和承诺的勇气
Hire and Develop the Best - 培养最优秀的人才	Frugality - 节俭
Dive Deep - 深入到工作细节	Bias for Action - 敢于行动	对冲
Customer Obsession - 客户至上	Earn Trust - 赢得信任
Are Right, A Lot - 一直正确的处事方式	Earn Trust - 赢得信任

3 我们

3.1 谁？

3.1.1 谁是管理者？

3.1.2 谁是领袖？

3.1.3 谁是主体？

3.1.4 谁是当家人？

3.1.5 谁是客户？

3.2 团队

3.2.1 团队氛围

什么是氛围？我们的氛围如何？

3.2.2 团队文化

我们是不是有自己的文化？我们的文化是什么？

3.2.3 团队面貌

我们的特点是什么？我们是怎么被印象的？

3.2.4 团队建设

什么事团队建设？我们该建设什么？建设成什么样子？